Refund Policy
Effective Date: [08.04.2025]
At Creativz, we are committed to delivering high-quality digital services and products that provide real value to your business. Your satisfaction is our priority.
Refund Eligibility
Due to the nature of our services (which may include digital downloads, strategy calls, creative work, or marketing implementations), refunds are handled under the following conditions:
Digital Products (e.g., PDF Guides, Templates)
All digital products are non-refundable once downloaded or accessed.
If you experience technical issues preventing access to the product, please contact us within 7 days of purchase and we’ll do our best to resolve the issue or offer a replacement.
Services (e.g., Logo Design, Landing Page Builds, Strategy Calls)
You may request a partial refund if the service has not yet begun.
If a project is already in progress (e.g., strategy, design, or development work has started), refunds are not typically issued but may be considered on a case-by-case basis depending on project completion level.
Strategy calls missed without prior notice are non-refundable.
Timeframe to Request a Refund
Refund requests must be submitted within 14 days of the original purchase. After this period, we are unable to process refund requests.
How to Request a Refund
Please email us at [email protected] with:
Your full name
Order number or email used
Reason for your refund request
We will review your request and respond within 3-5 business days.
1. GENERAL REFUND POLICY
1.1 Our Commitment At Creativz, we stand behind the quality of our work. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them.
1.2 Satisfaction Guarantee
We offer a 14-day satisfaction guarantee on all completed projects
Refund requests must be submitted within 30 days of final deliverable receipt
Refunds are evaluated based on whether deliverables meet agreed specifications
Good faith efforts to resolve issues through revisions are required before refund consideration
2. REFUND ELIGIBILITY
2.1 Eligible Circumstances Refunds may be provided in the following situations:
Non-delivery: We fail to deliver agreed services within reasonable timeframe
Material non-conformance: Deliverables substantially fail to meet written specifications
Service cancellation: Project cancelled before substantial work begins
Technical defects: Delivered work contains significant technical errors preventing proper use
2.2 Non-Eligible Circumstances Refunds will NOT be provided for:
Subjective design preferences: “I don’t like the colors” or similar aesthetic preferences
Change of business direction: Client’s change in strategy, priorities, or business model
Performance expectations: Marketing results, conversion rates, or business outcomes
Completed work: Projects where final deliverables have been approved and delivered
Third-party costs: Domain registrations, hosting fees, stock photos, or licensed assets
Scope creep: Additional work performed outside original agreement
3. PARTIAL REFUNDS
3.1 Work-in-Progress Projects For projects terminated mid-completion:
0-25% complete: 75% refund of project cost
26-50% complete: 50% refund of project cost
51-75% complete: 25% refund of project cost
76-100% complete: No refund available
3.2 Milestone-Based Projects
Completed milestones are non-refundable
Refunds apply only to uncompleted portions
Client receives deliverables for all paid milestones
Future milestone payments may be cancelled without penalty
4. REFUND PROCESS
4.1 Request Submission To request a refund:
Email: Send detailed request to [email protected]
Include: Project details, order number, and specific reasons for refund request
Timeline: Submit within 30 days of project completion or issue occurrence
Documentation: Provide any supporting materials or correspondence
4.2 Review Process
Acknowledgment: Refund requests acknowledged within 2 business days
Investigation: Thorough review of project history and deliverables
Communication: We may request additional information or propose alternative solutions
Decision: Final decision communicated within 7-10 business days
Appeal: Disputed decisions may be escalated to management for review
4.3 Resolution Attempts Before processing refunds, we will attempt to:
Address specific concerns through additional revisions
Provide alternative solutions or approaches
Offer partial credits for future services
Negotiate mutually acceptable resolution
5. PAYMENT PROCESSING
5.1 Approved Refunds
Processing time: 5-10 business days after approval
Method: Refunds issued to original payment method through Stripe
Fees: Processing fees may be deducted from refund amount
Documentation: Refund confirmation sent via email
5.2 Stripe Processing
All refunds processed through Stripe payment platform
Stripe’s terms and processing times apply
Credit card refunds may take 5-10 business days to appear
ACH refunds may take 3-5 business days
5.3 International Refunds
Currency conversion rates at time of refund processing apply
International transaction fees may be deducted
Local banking delays may extend processing time
Wire transfer fees may apply for large international refunds
6. PROJECT TERMINATION RIGHTS
6.1 Client Termination Clients may terminate projects with:
Written notice: Email notification to [email protected]
Payment responsibility: Payment due for all completed work
Deliverable access: Completed work provided upon final payment
Refund eligibility: Partial refunds considered based on completion percentage
6.2 Creativz Termination We reserve the right to terminate projects for:
Non-payment: Overdue payments beyond 30 days
Breach of terms: Violation of service agreement
Scope disputes: Unreasonable scope expansion demands
Communication issues: Abusive or unprofessional client conduct
7. DISPUTE RESOLUTION
7.1 Internal Resolution
First step: Direct communication with project manager
Escalation: Management review for unresolved issues
Mediation: Good faith efforts to reach mutually acceptable solution
Documentation: All communications documented for resolution tracking
7.2 External Resolution If internal resolution fails:
Arbitration: Binding arbitration through agreed neutral party
Costs: Each party bears own costs unless agreement specifies otherwise
Location: Arbitration conducted in WYOMING, USA.
Rules: American Arbitration Association commercial rules apply
8. SPECIAL PROMOTIONAL OFFERS
8.1 Limited-Time Deals
Discounted services: Special pricing may have modified refund terms
Rush delivery: Expedited projects may have limited refund windows
Bundle packages: Refunds calculated based on individual service values
Early-bird specials: Standard refund policy applies unless otherwise specified
8.2 Money-Back Guarantees
Specific guarantees: Some promotions include enhanced money-back guarantees
Terms: Promotional guarantee terms supersede standard policy where applicable
Documentation: Guarantee terms clearly stated in promotional materials
Expiration: Promotional guarantees expire with promotional period
9. CONTACT INFORMATION
For Refund Requests:
Email: [email protected]
Subject Line: Include “Refund Request – [Order Number]”
Business Hours: Monday-Friday, 9 AM – 6 PM EST
Response Time: Initial response within 2 business days
For General Questions:
Email: [email protected]
Live Chat: Available on social media during business hours
Questions?
We’re here to help. Contact our support team any time:
[email protected]
