PRIVACY POLICY – Creativz LLC

Last Updated: 23/08/2025

Who We Are

Creativz LLC is a performance-driven design and marketing agency based in the U.S., offering services globally. Contact: [email protected]

1. INFORMATION WE COLLECT

1.1 Personal Information When you use our services or contact us, we may collect:

• Name, email address, phone number, and company information

• Billing address and payment information (processed securely through Stripe)

• Project requirements, preferences, and communication history

• Website usage data and analytics information

1.2 Automatically Collected Information

• IP address, browser type, and device information

• Website pages visited, time spent, and interaction patterns

• Referral sources and marketing campaign attribution data

• Cookie and pixel data for website optimization and marketing

1.3 Third-Party Information

• Social media profile information when connecting through social platforms

• Information from business directories or public sources for lead qualification

• Data from marketing platforms and CRM systems for customer relationship management

2. HOW WE USE YOUR INFORMATION

2.1 Service Delivery

• Provide, maintain, and improve our design and marketing services

• Communicate about projects, timelines, and service updates

• Process payments and maintain billing records

• Deliver customer support and technical assistance

2.2 Business Operations

• Analyze website performance and user behavior for optimization

• Develop new services and improve existing offerings

• Conduct market research and competitive analysis

• Maintain security and prevent fraud

2.3 Marketing Communications

• Send newsletters, promotional offers, and service announcements

• Provide relevant content based on your interests and behavior

• Retarget website visitors with relevant advertising

• Track marketing campaign performance and attribution

3. INFORMATION SHARING

3.1 Service Providers We share information with trusted third-party providers who assist in:

• Stripe: Payment processing and billing management

• Google Analytics: Website performance and user behavior analysis

• Facebook/Meta Pixel: Advertising optimization and audience building

• Email Marketing Platforms: Newsletter delivery and marketing automation

• Cloud Storage Providers: Secure file storage and backup services

3.2 Legal Requirements We may disclose information when required by:

• Legal process, subpoenas, or court orders

• Law enforcement requests for legitimate investigations

• Protection of our rights, property, or safety

• Prevention of fraud or illegal activities

3.3 Business Transfers In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity with appropriate protections maintained.

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 Types of Cookies Used

• Essential Cookies: Required for website functionality and security

• Analytics Cookies: Google Analytics for performance measurement and optimization

• Marketing Cookies: Facebook Pixel, LinkedIn Insight Tag for advertising and retargeting

• Preference Cookies: Remember user settings and customization choices

4.2 Cookie Management

• You can control cookie settings through your browser preferences

• Disabling certain cookies may limit website functionality

• Opt-out options are available for advertising cookies through industry preference centers

• We respect “Do Not Track” signals where technically feasible

4.3 Pixel Tracking

• Facebook Pixel tracks conversions and enables custom audience building

• LinkedIn Insight Tag measures campaign performance and professional audience engagement

• Google tracking codes monitor website performance and search campaign effectiveness

• Conversion tracking pixels attribute sales and leads to marketing sources

5. DATA SECURITY

5.1 Protection Measures

• SSL encryption for all data transmission

• Secure servers and regular security audits

• Access controls and employee confidentiality agreements

• Regular software updates and security patches

5.2 Payment Security

• All payment data processed through PCI-compliant Stripe platform

• We do not store complete credit card information on our servers

• Stripe maintains the highest security standards for financial data

• Fraudulent transaction monitoring and prevention measures

5.3 Data Breach Response

• Immediate investigation and containment of any suspected breaches

• Notification of affected customers within 72 hours when required by law

• Cooperation with law enforcement and regulatory authorities

• Remediation measures to prevent future incidents

6. YOUR RIGHTS AND CHOICES

6.1 Access and Control

• Request access to personal information we maintain about you

• Update or correct inaccurate information in your account

• Request deletion of personal information (subject to legal and business requirements)

• Export your data in portable format upon request

6.2 Marketing Communications

• Unsubscribe from marketing emails using the link provided in each message

• Opt out of retargeting advertisements through platform preference centers

• Update communication preferences in your account settings

• Contact us directly to modify your communication preferences

6.3 California Privacy Rights (CCPA) California residents have additional rights including:

• Right to know what personal information is collected and how it’s used

• Right to delete personal information (with certain exceptions)

• Right to opt-out of the sale of personal information (we do not sell personal information)

• Right to non-discrimination for exercising privacy rights

7. DATA RETENTION

7.1 Retention Periods

• Active customer data retained for duration of business relationship plus 7 years

• Marketing data retained until opt-out or 5 years of inactivity

• Website analytics data retained according to platform defaults (typically 26 months)

• Financial records retained according to legal requirements (typically 7 years)

7.2 Deletion Process

• Automated deletion processes for expired data categories

• Manual deletion upon customer request (where legally permissible)

• Secure destruction of physical and electronic records

• Anonymization of data used for analytics and research purposes

8. INTERNATIONAL DATA TRANSFERS

8.1 Cross-Border Processing

• Some service providers may process data outside your country of residence

• We ensure appropriate safeguards are in place for international transfers

• Standard contractual clauses or adequacy decisions govern international transfers

• You consent to necessary international transfers for service delivery

9. CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it immediately. Parents who believe we may have collected information from their child should contact us immediately.

10. POLICY UPDATES

10.1 Changes to This Policy

• We may update this privacy policy periodically to reflect changes in our practices

• Material changes will be communicated via email or website notification

• Continued use of our services after policy updates constitutes acceptance

• Previous versions available upon request

11. CONTACT INFORMATION

For privacy-related questions or requests:

• Email: [email protected]

• Mail: [Your Business Address]

Response Time: We aim to respond within 5 business days

Disclaimer for International Visitors

While Creativz LLC operates under U.S. law, we may serve clients in other regions. If you are located outside the United States, you consent to processing your data under U.S. laws.

For questions regarding our privacy policy, please contact us at:

• Email: [email protected]
• Address: 30 N Gould St Ste N, Sheridan, WY 82801.
• Phone: (415) 256-4645

By using our Services, you acknowledge and agree to this policy and the terms & Conditions.

Thank you for choosing Creativz.io!